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Terms & Conditions

This website is operated by Pioneer Mill, IFH, LLC, dba Hemptonicx. Any mention on the site of “we,” “us” and “our” refer to this organizational entity. Hemptonicx offers this website, including all information, tools and services available from this site to you, the user, under the condition that you accept all terms, conditions, policies and notices stated herein.

By visiting Hemptonicx website and making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions or  policies referenced on our site or those available by link. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

We encourage you to read the Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service constitute an offer,  your acceptance is expressly limited to these Terms of Service.

Our store is hosted on Shopify, who provide us with the online e-commerce platform that allows us to engage our customers and sell our products and services.You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 Section 1 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding including credit card information, may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. By using our site, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this Service, without express written permission by us.

Section 2 – Online Store Terms & Conditions

By using our site and thereby agreeing to our Terms of Service, you are also agreeing that you are of legal age to in your state, or location of usage to do so. You may be asked certain personal information to verify age or other details for order purposes. A condition of our site is that you represent that all the information you provide is true, accurate and complete. If it is determined you have provided any inaccurate or untrue information, we may suspend or terminate your account, including termination of any future use of the site. You agree not to use any of our products for any illegal or unauthorized purpose, nor obtain any information, content, graphics, product descriptions for use or video images from this site elsewhere.  Use of any of the above will be considered a copyright violation and will be prosecuted to the fullest extent of the law.

Section 3 – Product and Service Modifications

We may at any time and at our own discretion, discontinue, change the pricing or availability of our products without notice and will not be liable in any way to users of our site by so doing.

Section 4- Availability of Products or Services

Some of our products or services may only be available on our website. Other products may only be available in a wholesale or retail environment. Some products may have limited quantities and we cannot guarantee all of our products and services will be available in perpetuity. We reserve the right to limit sale of our goods or services as we see fit at any time. Offers for any goods or services made on this site are void where prohibited. We cannot guarantee that any of our goods or services will meet your expectations, however we strive to represent all of our products and to describe and portray them as accurately as possible. 

Section 5 – Website Information Accuracy

We strive to give our site visitors and customers the most accurate information regarding our products and services. We are not responsible if some of the information is not complete, current or accurate. Information on this site is provided only as general information and should not be relied upon as the only reputable resource available when making any types of decisions, especially regarding any emotional or physical health related decisions.

Section 6 – Billing & Account Information

At our sole discretion, we may refuse any order you place with us at any time.  We may also limit quantities purchased at any time that are purchased under a common account or credit card. We will make every attempt to contact you through provided contact information if we find it necessary to cancel an order that has been made. By using this site, you agree to provide accurate, current and complete purchasing account information. You agree to keep account information such as email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Returns Policy.

Section 7 – Customer Testimonials & Feedback

We value customer feedback, and may seek to utilize comments, pictures, videos or any other content in our marketing efforts. You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and use in any medium comments that you forward to us. We are and shall be under no obligation to  compensate you for any comments or any other content you may wish to share. We reserve the right to monitor, edit or remove content that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Furthermore, you agree that any of your comments will not contain libelous, unlawful, obscene or contentious material and that if you are communicating with us via email or web portal that your transmittal will not contain any malware or computer virus that may interfere with the operation of our website. We will not be held liable in any way for any third party comments.

Section 8 – Links To Third Party Content

We may link externally to third-party content to disseminate information to our customers and site visitors. If you elect to click on a third-party link and are directed away from our site we are not responsible for any harm or damages that might occur.

Section 9 – Personal Information

Any personal information you provide to our site is governed by our Privacy Policy.

Section 10 – Prohibited Uses

By using this site or its content you agree not to use it for any unlawful purpose or to solicit others to perform or participate in unlawful acts. This includes any state, federal or international laws or regulations. You will not infringe, copy, misappropriate or misuse any of our intellectual property. You will not use our site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. You are prohibited from using our site to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website or of any related website. We reserve the right to terminate your use of our website and services for conducting any of the above prohibited uses.

Section 11 – Errors, Inaccuracies or Omissions

We strive for the information on our website to be as accurate as humanly possible. Still there may occasionally be a typo or unintended inaccuracy relating to pricing, product descriptions, promotions, offers, product shipping charges or product availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice including after you have submitted your order.

Section 12 – Limitation of Liability

Our website contains certain general information about diet, health and nutrition. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition. Do not make any changes in your diet, lifestyle, or nutrition based on any information in our website and you should always consult your health care provider before making any changes.*Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.Your use of our website and service is at your risk. Any products that you purchase are provided ‘as is’ and have no warranty expressed or implied. Hemptonicx investors, directors, officers, employees, interns, affiliates, agents, contractors, suppliers, providors or licensors will not be liable for any loss, injury due to  damages of any kind, including lost profits, revenue, data, replacement costs or any similar damages resulting from the use of our website, products and/or services provided.

Section 13 – Indemnification

By using our site and service you will hold Hemptonicx  investors, directors, officers, employees, interns, affiliates, agents, contractors, suppliers, providors or licensors harmless from any claim or demand including attorney fees resulting from your breach of the Terms Of Service.

Section 14 – Trademark & Copyright

All of the trademarks, graphics, content, video content, photography, java code, website elements, website copy and the name Hemptonicx are our property and copyrighted to us and shall not be infringed upon in any way to market any other products goods or services. Our unique text character alignment and trade design on the name Hemptonicx is proprietary and will not be used in connection with any product or service that is not ours.

Section 15 – Taxes

All applicable sales,  use, excise, gross receipts and other taxes, excluding Hemptonicx business entity related taxes are the responsibility of the Buyer. Any claims from Buyer for exemption from such taxes must be accompanied by a  suitable certificate of  tax exemption.

Section 16 – Methods Of Payment

Hemptonicx accepts major credit cards Visa, Mastercard and American Express. Should a credit card transaction be declined for any reason, we reserve the right to cancel your order. Orders are only shipped after payment in full has been made. Any associated fees, or processing fees are the sole responsibility of the Buyer. Hemptonicx is not responsible for any charges, errors or losses that may result from Buyer’s payment method.

Section 17 – Shipping

We utilize every effort to try and fulfill your order as quickly as possible, but we cannot guarantee shipping times or delivery dates. We ship only to physical home or business addresses and cannot ship to PO Boxes. We will incur no liability for lost shipments as that is the responsibility of the carrier. Claims against the carrier are the sole responsibility  of the Buyer and ny claims need to be filed within 15 days of our shipment or it will be our determination that any claims have been forfeited.

Section 18 – THC Disclaimer

Hemptonicx is a provider of industrial hemp extract products. In accordance with current federal legislation the THC levels in all of our products does not exceed 0.3% by weight and complies with all federal regulations. If you use products from our website it is highly unlikely that you would fail a drug test, but not impossible.  Just as the use of Poppy seeds might cause one to fail a drug test, although chances are remote, it is not impossible that one might fail a drug test. You agree to the Terms and Conditions of this site and agree to waive any claims against Hemptonicx for any matters related to failed drug tests or loss of employment.

Section 19 – Refund Policy

I represent that I have read and agree to the full Terms and Conditions of our site and I understand that I will be liable for payment of all product that was shipped to me. The purchaser consents that  jurisdiction over the purchase will be governed by North Carolina Law, should any dispute between the purchaser and the company arise. We want purchasers of our products to be satisfied with our products.  We guarantee your satisfaction for 14 days after purchase. If the product is returned during the 14 day grace period, we will refund your entire purchase price for the products purchased, minus any shipping costs.  We request that you return the unused portion of the product(s) purchased at your shipping expense, and we will refund your purchase price upon receiving the unused portion of the product(s).

Section 20 – Indemnification

You agree to indemnify and hold Hemptonicx our parent, investors, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney fees as a result of any breach these Terms & Conditions or any other third party entity.

Section 21 – Severability

Should any elements of our Terms & Conditions be determined to be unlawful or unenforceable, the remainder of the Terms & Conditions will still be enforceable to the fullest extent permitted by law. Any unenforceable portion of the Terms & Conditions will be severed from the remaining body of our Terms & Conditions with all other components still being enforced.

Section 22 – Termination Of Agreement

The Terms & Conditions of our site are in effect until terminated by either you or us. Either of us can terminate our business relationship at any time, for any reason. Buyer may simply stop using our website and purchasing our products in order to terminate our business relationship. If it is our opinion that you have failed to comply with our Terms & Conditions we reserve the right to terminate this agreement at any time and without any notice and Buyer will still be responsible any unpaid amounts.

Section 23 – Entire Agreement

If for any reason, we do not enforce any component of our Terms & Conditions it does not mean we relinquish the right to enforce the terms as we see fit. Any policies or rules posted by us on this site or in our Terms & Conditions constitutes an agreement between you and us if you use this site.

Section 24 – Arbitration

If any disputes between you and us concerning our Terms & Conditions are not immediately resolvable, we will then seek to resolve the dispute pursuant to the Federal Arbitration Act with a single neutral arbitrator administered by the American Arbitration Association. Any arbitrator decision will be considered final and judgment may be entered upon it in any court having jurisdiction. The prevailing party will be entitled to recover any costs or attorney fees.

Section 25 – Governing Law

Your use of this site will be governed by all applicable North Carolina laws. You agree that any legal proceedings between you and us will be exclusively heard in state and federal courts located in North Carolina and you also waive any right to move the legal proceedings to any other state. Any claims must be commenced within one year after the claim or cause of action accrues. If Buyer fails to conduct the legal proceedings of any dispute outside of the one year time period, it shall signify waiving of any associated claims and will be deemed unenforceable. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Section 26 – Local Jurisdiction

To the best of our knowledge, Hemptonicx operates legally under both state and federal laws present in the United States. However it is impossible to be aware of all local jurisdiction laws relating to hemp extract products.  Hemptonicx is not liable for any potential legal matters that may arise out of any such local regulations. When you utilize our site and purchase our products, you do so at your own risk and are responsible for compliance with any and all state and federal laws.  By placing an order you agree that it is your responsibility to determine if hemp extract products are legal according to your local, state and federal laws.

Section 27 – FDA Disclosure

Statements on this website have not been evaluated by the Food and Drug Administration. All products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

Section 27 – Promo Codes & Coupons

Any promotional code or coupon is provided for an individual Buyer only. Any sale transfer, reproduction, offer for sale, publish or altering constitutes a violation of our Terms & Conditions and we reserve the right to cancel any orders where we may suspect misuse or fraudulent activity.  We may terminate a coupon code at any time for any reason, or set a termination date that is of our own choosing without explanation.

Section 28 – Changes To Terms Of Service

We reserve the right to change any component of our Terms & Conditions on this website by posting them on our Term & Conditions page. It is your responsibility to read and review the Terms & Conditions at anytime that you wish to visit our website our purchase our products. Your ongoing use of our site after any changes has been made to our Terms & Conditions means that you agree to and accept any and all changes.

Section 29 – Contact Information

Any questions regarding this site, our products or our Terms & Conditions please contact us.